Cadences & ImprovementService Delivery Review
Service Delivery Review
The team delivers but doesn’t improve. There’s no ritual to look at flow metrics together with the client and stakeholders, and predictability has been flat for months. It’s time to close the feedback loop.
In 4 rounds, run an effective Service Delivery Review: bring the right data, attack the cause of unpredictability, and turn the cadence into real continuous improvement.
The concept behind this mission
The Service Delivery Review is the cadence where a team looks at its own service with the data on the table: what was delivered, how long it took, where the promises failed and why. It is not a status report, and it is not a feelings retrospective. It is the meeting that closes the feedback loop between what the system promised and what it did. Here you run the review, choose which metrics to put up for discussion and decide which policy change is worth testing.
Starting point and target
The mission opens with these numbers. Closing within the target depends on the decisions you make each round.
- WIP10 items
- Lead Time16 days
- Blocked1
- Predictability50%
- Lead Time up to 12 days
- Predictability at least 75%
- LevelAdvanced
Go deeper into the concept
Interactive experiences that unpack what this mission asks you to do.
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