Classes of Service & PredictabilityA fixed-date commitment
A fixed-date commitment
There’s a regulatory delivery with a non-negotiable fixed date in 6 weeks. Meanwhile, normal flow continues and a business urgency may appear at any moment. You must honor the date without paralyzing everything else.
In 4 rounds, use classes of service and forecasting to honor the fixed date with room to spare, absorb an urgency, and keep predictability high.
The concept behind this mission
Promising a fixed date without knowing your own delivery time distribution is a bet, not a commitment. Classes of service exist so that different demands get different policies: a fixed-date item runs under its own regime, starts at the right moment and does not compete with the standard flow the whole time. Here you decide when to pull the item, which percentile to base the promise on, and what to give up as the date gets closer.
Starting point and target
The mission opens with these numbers. Closing within the target depends on the decisions you make each round.
- WIP12 items
- Lead Time16 days
- Blocked0
- Predictability50%
- Lead Time up to 12 days
- Predictability at least 75%
- LevelAdvanced
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